NEW DRIVER ORIENTATIOn

Basic Information

YOUR LOCATION

 
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SPT Holdings began working with Amazon in its efforts to pilot its linehaul service provider (LSP) program in 2016. We are currently the largest Amazon LSP contractor in Washington state.  Since then we have progressed and partnered with multiple market leaders.  

 

We have found success in the logistics industry by upholding the highest standards while developing innovative business solutions. Most importantly, we foster a sense of community with friends and family to create an enduring culture.  We create new jobs while developing our people for the future of the logistics industry.  We take care of our employees who take care of our customers.

 

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DDU OPERATIONS TEAM

SAVE THESE NUMBERS

Tacoma 

BFI
 

Jason
Schmidt

Operations Manager 

808.636.4192

Portland 

PDX

Nicolas 

Roehl

Operations Manager 

360.836.6668  

Sacramento

SMF

Michelle

Vicol

Operations Manager 

518.888.0063  

Tacoma

KSEA

Walter

Cruz

Operations Manager 

206.304.7109  

FOR ANY QUESTIONS ABOUT PAYROLL OR BENEFITS, PLEASE CONTACT HQ.

IF YOU HAVE QUESTIONS ABOUT SCHEDULING, PLEASE CONTACT YOUR SUPERVISOR.  

Driver Standards

SELECT EACH TO AGREE

Our Drivers are professional operators & therefore held to the highest standards. They anticipate risks & manage hazardous conditions with composure, professionalism, & concern for the wellbeing of others.

Our Drivers understand that others depend on their efficiency to meet delivery windows. They independently solve issues & reduce problems for others. 

Our Drivers communicate efficiently, honestly & accurately. They make sure logs & notes are accurate & accessible. 

Our Drivers are agile & flexible to the changes & needs of their customers & coworkers. They make themselves available to help add coverage when needed. 

Our drivers treat the truck & cargo with care. They know how to interact with other drivers, dock workers, customers, & service staff such that everyone they come in contact with feels respected.

Our Drivers use technology to improve productivity to the mutual benefit of our company, associates, & customers.

 

AMAZON DDU OPERATIONS

  • Local & Regional ROUND trips.
     

  • Variable start times.
     

  • 2 -5 stops a day AVG 250 miles a day
     

  • Home Daily

DO YOU AGREE TO DRIVE 5mph & WEAR YOUR SAFETY VEST ON AMAZON PROPERTY?

DO YOU AGREE NEVER TO USE YOUR BADGE TO SCAN ANYONE ELSE INTO AMAZON?

Do you agree TO never JUMP OFF OF DOCK DOORS & ALWAYS KEEP YOUR DOCK DOOR CLOSED.

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DOT WEIGH STATIONS

You must stop at all Weight Stations. If given an inspection, follow commands from the DOT inspector and notify a Manager/Dispatcher.

EXCEPTIONS
You do NOT have to Stop If:

The station is closed.

Listed as: “All Trucks 26,001lbs and up must pull in”,

you will be given a bypass signal.  Abide by all rules posted. 

I AGREE TO CHECK FOR AN OREGON TRIP PERMIT & STOP AT DOT WEIGH STATIONS.

 
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VEHICLE MANAGEMENT
Use Samsara to claim your assigned truck & perform all mandatory Pre/Post-trip inspections. Cameras are always on when the truck is on providing a Picture every 5 minutes. A 20-second video will record if a harsh event is detected.

SIGN IN WITH FUEL PIN

You will be assigned a fuel card, the pin number on the back will be your SAMSARA password. The Manager will provide all additional login information as well Your trainer will give you hands-on experience with fueling procedures. These procedures are closely monitored.

DVIR

 Select your truck and bypass trailer selection. Click “DVIR”. Perform PRE/POST trip inspections. Create a new log & complete. Make sure to notate if it’s a Pre-Trip or Post-Trip.

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Pre & Post-trip Inspections

Required 10-15 min inspection:
 

  • Wheels (Tread depth, lugs, hub/axle seals, disc space)

  • Lights (Signals, head/brake, clearance/markers)

  • Windshield

  • Mirrors

  • Body Damage

  • Fluids (oil, transmission, power steering, coolant, washer, diesel, DEF)

  • Drive line

  • Brake checks (Air and service)

  • Emergency Equipment (Fire Ext and triangles)

  • Paperwork (Truck registration & insurance/liability)

 

Conduct a pre-trip before being dispatched. Perform a post-trip upon your return. Both results are noted on your driver log.

I UNDERSTAND RYDER & PENSKE ARE THE ONLY APPROVED MAINTENANCE PROVIDERS.

I AGREE TO PROTECT MYSELF & THE COMPANY BY RESPONSIBLY USING SAMSARA.

I AGREE TO lOG IN & OUT OF SAMSARA EACH SHIFT.

I AGREE TO ACCURATELY LOG MY FUEL CARD, ODOMETER & truck NUMBER EACH TIME I FUEL.

 

ACCIDEnt REPORTING

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  • Stop immediately. 

  • Pull off the road or, if necessary, position your vehicle to protect the scene and help prevent further accidents. 

  • Call 911. 

  • Care for the injured. 

  • Take good photos of vehicles, drivers, road conditions, etc. 

  • Gather driver(s) and witness(es) statements, and insurance information, and exchange all information with the other driver(s)/involved party. 

  • Report the incident to your supervisor by phone. 

  • Complete Incident/Accident Report Form before completing your shift. 

I AGREE TO COMMUNICATE & DOCUMENT ACCIDENTS RESPONSIBLY. 

Incidents & On-The-Job Injuries

I UNDERSTAND MY RESPONSIBILITIES 

IF I AM EVER INJURED.

Safety Regulations 

WORK YOUR APPS OFF

RELAY - DISPATCH

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SAMSARA - DRIVER SAFETY

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ULTI PRO - TIME CLOCK

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AMAZON RElay setup

Basic Information:

  • Sign in with any previous Amazon account you may have.

  • Enable All Notifications

  • Add your name to the Carrier Driver Roster in Relay

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Basic Functions:

  • How Loads are assigned including an overview of the entire route

  • Scanning feature to virtually transfer all packages from Amazon’s System to your truck manifest

  • Insert license plate of the vehicle you will be driving at the start of a shift

  • “Swipe To Arrive” feature for all locations embedded in the app

    • Use this feature within all Geo-Fences

Checking In:

  • QR Code prompts when “Swiping to Arrive” at Amazon

    • An Amazon Guard Shack personnel will scan this and assign you a designated door

  • Check-in with the Logistics Team after parking on the dock. They will verify your route and total Pallets/Packages you will take.

  • Proceed to specified “Lane” and scan all packages designated for your Post Offices.

Checking Out:

  • Load all items in the correct order after scanning

  • Verify with Logistics total scanned packages

  • Confirm within the app that you verified with an Amazon Logistics Specialist

  • The app will prompt with the address to the first Post Office

BARCODES

If a barcode will not scan, take a picture and show it to Logistics. They will print another barcode for you. This will be scanned at Amazon & Post Offices.

VERIFY ARRIVAL TIMES
Postal workers wait until your arrival time to show up. If it's past your arrival time, contact ROC. The number is located under the “Support Center” in the menu in the upper left-hand corner of Relay.

UNEXPECTED BARCODE

This may appear when unloading at the post office. Take a picture of the label and send it to your Manager/Dispatcher and continue as normal.

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BAD OR DAMAGED BARCODES 

Send a clear picture of the label to your Manager/Dispatcher. You will then click on the “Pallet ID” in Relay and select “Barcode won't Scan” and continue as normal. Amazon expects 100% scans while at Amazon and at the Post Offices

3 VITAL TIMES 
1. CPT (Critical Pull Time)

Refers to departure time at Amazon.

2. Arrival Times
When you SWIPE TO ARRIVE at all PO/Deliveries

3. CET (Critical Execution Time) 

All items that are being delivered are contracted with USPS to have all packages delivered by 8 am.
 

USPS EXPECTATIONS

Respect their property and employees. It is Federal Law to chalk tires while at a Post Office. Drive Safely through their property. Assess their drop off layout (dock, special dock set up, no dock), and park accordingly. Find a Postal Worker to complete drop off. Safely drop all designated packages for Post Office either on their dock or in their vestibule. Never leave a pallet unattended without a USPS employee present.

step 1 of 2: Please click this button to document that your trainer clearly explained what is expected of each driver. 

step 2 of 2: Please securely upload your 2 forms of ID