NEW DRIVER ORIENTATIOn

Basic Information

YOUR LOCATION

ORIENTATION OVERVIEW

Cheetah Locations

 

OPERATIONS WORK SITE

Smart Foodservice - Formerly Cash ‘n’ Carry

  • Supplies all consumers with quality, bulk food products and equipment

  • Located in 7 West Coast states with over 60 warehouses

Restaurant Depot - Jetro

  • Simplifies shopping for restaurant owners; a one-stop shop

  • Located in 33 states with over 40 warehouses

  • Dedicated cashiers for Restaurant Cheetah 

 

LOADING GOLD STANDARD

PRECISION PACKING 

BOTTOM UP 

Be sure to load heavier items (such as drinks) first at the bottom.

Stay organized

Use cart-labels & dividers to organize & identify different orders.

delicate items

Load light and fragile items such as eggs, bread, & mushrooms last. Place light boxes (like herbs) on top.

MEAL BREAKS

All employees are required to take rest breaks throughout the day depending on hours worked. Since breaks are not usually monitored, all employees, are entrusted to be responsible for taking a break. Any abuse of this policy may result in appropriate disciplinary action including permanently scheduled breaks, write-ups, and including termination for multiple infractions.

I understand that I am responsible for taking a break.

 

I understand that this is a customer service role and that my actions represent restaurant cheetah.

DELIVERY

VEHICLES

 

DELIVERY VEHICLES

16-foot & 20-foot

(based on location)

Pre & Post-trip Inspections

Perform a required 5-10 minute inspection prior to dispatch:

  1. Tread depth

  2. Signals

  3. Windshield

  4. Mirrors

  5. Brake Lights

  6. Head Lights

  7. Body Damage

  8. Fluids (oil, DEF)

 

Conduct a pre-trip before being dispatched. Perform a post-trip upon your return. Both results are noted on your driver log.

I agree to faithfully log pre & post-trip inspections.

Customer SERVICE INCENTIVE (CSI)

Qualifiers:

All team members are eligible for an SSI if they successfully drive safely
and maintain our service standards.

 

Disqualifying Terms:

Drivers will earn the SSI equal to the rate identified in their offer letter for each hour worked for which the Driver is free of any disqualifying event on a weekly basis as listed below. If a disqualifying event occurs, the Driver will be ineligible for the entire SSI for the listed duration. 

 

INCENTIVE

Outlined in your offer letter, SSI is 10% of your Hourly rate.

EXAMPLE:

$10 + $1 Bonus = $11/hr

SERVICE

Maintain standards for driver costs and app usage.

Damage

Product damage with a net loss greater than 1% of revenue, an unreported incident or operational negligence.

Safety

At-fault vehicle accident

Property damage

Tampering with vehicle cameras

DEVICE APPLICATIONS

BRINGG - ROUTING

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SAMSARA - DRIVER SAFETY

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ULTI PRO - TIME CLOCK

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I AGREE TO PROTECT MYSELF & THE COMPANY BY RESPONSIBLY USING SAMSARA

I UNDERSTAND MY RESPONSIBILITIES 

IF I AM EVER INJURED.

ACCIDEnt REPORTING

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  • Stop immediately. 

  • Pull off the road or, if necessary, position your vehicle to protect the scene and help prevent further accidents. 

  • Call 911. 

  • Care for the injured. 

  • Take good photos of vehicles, drivers, road conditions, etc. 

  • Gather driver(s) and witness(es) statements, and insurance information, and exchange all information with the other driver(s)/involved party. 

  • Report the incident to your supervisor by phone. 

  • Complete Incident/Accident Report Form before completing your shift. 

I AGREE TO to communicate and document accidents responsibly. 

TRAINING SCHEDULE

DAY 1

workload

  • Learn to how to pick from Cheetah 

  • setting up mobile applications

  • Parking Information

  • Trucks & Equipment Walk-through

  • Tour of Depot  & Operations 

  • Introduce to drivers.

  • Learn how to load.

  • Shadow driver on short load. *

DAY 2

  • Load trucks 

  • Shadow a driver on a route 

  • Debrief with Ops Manager

DAY 3

  • Come in to dispatch Trucks.

  • Drive test with Ops manager. 

  • Driver Certification

DAY 4

  • Go on route with a different driver. 

  • 50/50 workload.

  • Managing all of the app usage

  • Doing all the driving

Are there any other qustion we can answer for you?